Customer Service Rep - Weybridge - SC/HQ000896_6717

Job Description:
* Customer Service Representative * £10 - £11.25 per hour * Role based in Weybridge * 6-12 month temporary role covering maternity

This is a great opportunity to join a large and successful company that have lovely offices based in Weybridge. The role is working in a large and friendly team with a great office atmosphere. The role is working Monday - Friday 8am - 4pm or 9am - 5pm. This is a temporary role covering maternity and will last between 6-12 weeks.

The main purpose of this role is to deliver an unrivalled customer service experience to customers through prompt, effective and professional management of orders and enquiries. To maximise sales opportunities by exploring the customer's needs and applying a solution focused approach, through to a successful conclusion.

Duties will include:
*Personally providing an exceptional level of customer service and achievement of sales and service KPI's
*Outbound contact to customers to generate and maximise sales opportunities and stellar service performance
*Prompt management of customer queries and orders
*Effective management of customer complaints, ensuring the lasting impression is positive
*High levels of accuracy and data integrity to ensure a 'right first time' service is delivered
*Escalation of issues in order to ensure a quick and definitive outcome

Skills and experience required:
*Previous Customer Service experience is ESSENTIAL
*We are looking for someone who has previous experience of working in a sales environment and has experience of making out-bound calls
*Out-Bound call experience is ESSENTIAL
*Candidates must have a strong academic background
*Previous experience working in a regulated industry e.g. healthcare or pharmaceutical would be fantastic!

If you have previous experience within an out-bound call role and you are available to start work immediately please send your CV to Samantha.coates@jenrick.co.uk