2nd/3rd Line Technical Support Engineer - Guildford - TL/HQ00033756

Job Description:
2nd/3rd Line Technical Support Engineer, Guildford, To £23K

Company Details:

Our clients Electronic Systems Group provides the capability to design, build, install, and support world-leading technology. They develop hardware and software solutions to specific business and operational requirements. Examples of products include gigabit speed packet processing platforms such as custom switches and routers; software radio systems implementing advanced signal processing techniques; and high speed floating point computation engines.

Responsibilities:

Carrying out hardware, network and system support to 2nd and 3rd line
To support a variety of communication focused solution
Prioritisation and escalation of incidents and problems within defined an ITIL framework
Working with/for Service Delivery Managers as part of a team to support a diverse mix of clients
Working with development teams to resolve root causes of problems
Integration with design and development engineers to ensure that problems are escalated and resolved within Service Level Agreements

Skills & Experience Required:

Essential Experience in an engineering support/production role
Experience in a customer facing role.
Experience of Communication Systems Engineering
Networking and hardware support experience including experience of Linux & Windows Server, IP based communications protocols and networks, telecommunications equipment.
Ability to diagnose and resolve communication systems and equipments to 3rd line.

Desirable Skills:

Understanding of RF and LF communication techniques
Understanding of C and/or VHDL
Ability to carry out PCB diagnostics
Commercially aware with the ability to identify opportunities whilst supporting clients


The Individual:

Ability to quickly learn new skills in a fast-paced environment and demonstrate an interest in new technologies and processes
Ability to react positively and quickly to changing pressures and priorities
Working as part of a team to develop and maintain standards and procedures.