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Job Title:1st Line Helpdesk Administrator
Location:Guildford
Job Reference:TN/HQ39144_4631
Job Type:Permanent
Salary:£16000 - £18000 per annum + benefits
Job Description:
* 1st line Helpdesk Administrator * Surrey * ASAP * £16,000-£18,000 p.a. * Guildford *
A 1st Line Helpdesk Administrator is required for a world leading specialist in IT consultancy based in Guildford. We are looking for a self motivated Administrator with excellent attention to detail who enjoys working in a busy environment. You will provide Administrative support to the Information Services team with a heavy emphasis on customer service.
Your main responsibilities will include:
*Responding to and recording customer calls (Requests, Faults and Enquiries)
*Providing regular updates to customers and updating calls
*Escalating customer calls to members of the team which haven't been resolved
*Administering customer accounts (creation, disabling, unlocking " resetting passwords)
*Running and distributing reports using Microsoft Excel and other systems.
*Dealing with phone calls and emails from staff.
It is therefore essential that you have excellent customer service skills, are able to prioritise and work to deadlines. Previous IT experience is not required, but an understanding of basic IT terms is desirable.
Please apply via the job board or email sophie.paterson@jenrick.co.uk