HR Service Centre Manager - Chertsey - TL/HQ0089_7022

Job Description:
HR Service Centre Manager, £500 per day, Immediate Start, 3 Month Contract which could last up to 1 year.

Manage and lead the HR Service Centre, responsible for the effective, efficient, current and relevant delivery of operational HR services.

KEY RESPONSIBILITIES:

Lead the delivery of operational HR service ensuring delivery of efficient practices through best use of resources.
Ensure a smooth transition to the European HR model, identifying UK issues where appropriate and escalating them to the HR Transformation Team. Positively manage the team through this change process.
Identification of process improvements for escalation to HR Management Team and agreement with relevant policy owner (HR Expert).
Control HR Service Centre budget to plan and reduce transactional costs of HR delivery to a target level
Accountability for optimised (KPI) performance against agreed SLAs of the HR Service Centre (with the business, employees and HR),
Manages, coaches and advises team of operational experts (HR Administration, Payroll, Reporting, Advisory Services) to deliver 'right first time' services to create a consistently positive employee experience (lifecycle - recruit to retirement) that is compliant with company and legislative requirements.
To ensure development of team and individuals in line with HR and personal objectives
Investigates and maintains relevant experience and knowledge to support and encourage best practice sharing within the service centre and with the wider HR group.

KEY RELATIONSHIPS

Member of the HR Management Team delivering employee experience, process improvements and operational performance measures in line with the HR Strategy

Works with the relevant Business Partner and Senior HR Manager to ensure acceptable levels of service are provided to the business

Works with the HR Experts to develop and improve processes to support the HR Policy and implement new solutions as determined by HRMT.

Works with the HR Transformation Team to understand requirements to transition service to European HR platform

Uses external network to monitor, benchmark and implement shared service enhancements

Person Specification:

Professional
Planning & Organising
Service Focus
Commercial Awareness
Social
Communication
Effective Use of Resources
Building People Capabilities
Teamwork & Cooperation
Engagement
Personal Responsibility
Leadership