Senior Service Team Manager - Automotive - Bromley - SP/HQ38976_6963

Job Description:
* Service Team Manager * Prestige Brand * Automotive * Bromley * £30,000 - £45,000 p.a. * Great Benefits * Car *

Senior Service Team Manager is required for one of the biggest, most prestige, global automotive brands in the World, to be based at a dealership in the Bromley area. This is a great company who offer extensive career progression, training and the opportunity to be part of one of the Worlds biggest brands. This is working for the manufacturer itself not a franchise.

You will be managing a team of 3 Service Team Leaders and 10 Service Technicians reporting into Aftersales Manager.

Role Purpose:

Ensure the efficient operation of the service team including its managers. To meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company operating standards, whilst ensuring the highest possible levels of quality and customer service.

Skills Required:

*Previous industry experience at a supervisory/managerial level within a service operation;
*Up to date knowledge of vehicle and consumer legislation;
*Technical or engineering background coupled with a strong commercial and financial appreciation;
*Outstanding customer service and communication skills.

Duties:

*Responsible for the supervision of subordinate staff ensuring that their designated duties are performed correctly, remedying any problem or shortfall areas.
*Ensure that all requirements of the company are satisfied at all times in respect to clock card clocking, time keeping, Technician write up's, customer signatures;
*Continually monitor the team's progress through the use of daily operating controls;
*Regular reports must be submitted capturing relevant data.
*Ensure that all warranty work is administered in line with company policies, that all jobs are costed and invoiced correctly and that effective control procedures are in place to ensure their accuracy;
*Ensure in conjunction with the Booking Team on a daily basis that the provision of agreed Hire/Loan cars are in place to satisfy the following days requirements, ensuring that if and when a problem is identified, provision is made along with communicating directly with the customer in advance of booking;
*Responsible for checking out/in of all Hire/Loan cars, ensuring that they are in a presentable condition when being handed over;
*Check in return vehicles, checking for any damage, etc to the vehicle and if necessary, highlighting any damage to the attention of the Service Manager and customer at time of receipt.

Please send your CV across today via the job board.