Aftersales Manager - Barnet - Barnet, NW London - SP/HQ00033859

Job Description:
* Aftersales Manager * OTE £70,000 p.a. - (£45,000 p.a. £25,000 bonus) * Automotive * Prestigious Automotive Company * Barnet, London, NW *

Aftersales Manager is required for one of the worlds leading automotive companies based in the Barnet, NW London area.

This is a very high level position both within the company and levels in customer service.

Reporting into the General Manager this role includes:

Defining market targets for workshops and the spare parts;
Compiling and maintaining a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation;
Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly;
Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
Regularly reviewing prices for workshop services;
Planning and controlling Service advertising, customer loyalty activities, customer surveys;
Involvement in determining the communication budget;
Employing new staff and developing an induction plan;
Managing, coaching and motivating employees and thus ensuring a high quality of employees;
Controlling cost management for own department;
Monitoring and optimising productivity and performance of employees;
Making decisions within the scope of own competence regarding granting of accommodating terms, or making preparations so that the company management can make decisions;
Ensuring job time planning and task allocation for workshop and warehouse is carried out correctly;
Guaranteeing cleanliness and orderliness of workshops
Ensuring customers and mechanics have quick access to spare parts and accessories from warehouse
Ensuring customers and mechanics have access to advice on identifying which spare
Monitoring inventory documentation and controlling inventory optimisation
Ensuring regular reporting for company management
Ensuring the service literature, product brochures as well as process documentation and the required software is up to date, complete and available
Calling on and leading circle of those involved in quality management to discuss and improve processes and steps
Ensuring customers' wishes are dealt with and followed up
Ensuring customers are looked after following a visit to the Service department
Arranging for complaints to be registered /registering complaints and ensuring communication with customers is dealt with correctly
Identifying reasons for customer dissatisfaction
Developing measures for ensuring and increasing customer satisfaction

If you have experience within a prestigious automotive company delivering a first class aftersales service then please send me your CV today.